Question 1

What is Truck Comply USA?

Accepted Answer

Truck Comply USA is a compliance management platform for trucking companies. Think of it like TurboTax for trucking — you answer a few questions about your operation, and we tell you exactly what permits, registrations, and filings you need. Then we help you file them all in one place.

Question 2

How much does Truck Comply USA cost?

Accepted Answer

The compliance assessment is completely free. When you're ready to file, each filing is priced individually — you pay the government's filing fee plus our service fee, which varies by filing type. Add items to your cart and check out when ready. There are no monthly subscriptions and no hidden fees.

Question 3

Do I need to create an account to use the assessment?

Accepted Answer

No. You can take the full compliance assessment without creating an account. However, creating a free account lets you save your progress, return to your dashboard later, and receive renewal reminders via email.

Question 4

How long does the compliance assessment take?

Accepted Answer

About 2 minutes. You'll answer six questions about your operation — USDOT status, interstate vs. intrastate, vehicle weight, cargo type, operating states, and whether you're an owner-operator or fleet manager.

Question 5

What happens after I file through Truck Comply USA?

Accepted Answer

After you submit a filing, we prepare and submit your application to the appropriate government agency. Processing times vary — some are instant (e-filed forms like 2290), while others take days to weeks (like MC Authority, which has a mandatory 10-day protest period). You can track every filing's status in real-time from your dashboard.

Question 6

Can Truck Comply USA file everything I need?

Accepted Answer

We can file most common requirements directly, including USDOT registration, MC Authority, BOC-3, UCR, IFTA, IRP, and Form 2290. For some state-specific permits, we'll guide you through the process and provide step-by-step instructions even if we can't file on your behalf.

Question 7

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption for all data in transit and at rest. Your account is protected by row-level security, meaning only you can access your data. We never share your information with third parties beyond what's required for filing with government agencies.

Question 8

What if I already have some filings done?

Accepted Answer

That's fine! During the assessment, you can indicate that you already have a USDOT number, and your dashboard will show which requirements are already met. You can update the status of any requirement manually from your dashboard.

Question 9

Do you handle renewals?

Accepted Answer

Yes. Your dashboard tracks expiration dates for all your permits and registrations. We send email reminders at 90, 60, and 30 days before anything expires, so you have plenty of time to renew. You can renew directly through Truck Comply USA when the time comes.

Question 10

Can I use Truck Comply USA for a fleet of vehicles?

Accepted Answer

Absolutely. During the assessment, you'll indicate whether you're an owner-operator or fleet manager. Fleet managers get additional tracking for multiple vehicles and drivers, including driver qualification file management.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor. Government fees and our service fee are charged at the time of filing submission.

Question 12

Can I get a refund if my filing is rejected?

Accepted Answer

If a filing is rejected due to an error on our part, we'll refile at no additional cost. Government fees are generally non-refundable once submitted, as they are paid directly to the government agency. Our service fee is refundable if we're unable to complete your filing.

Question 13

How do I contact support?

Accepted Answer

You can reach our support team at support@truckcomplyusa.com. We typically respond within one business day. For urgent filing questions, we prioritize responses to ensure your deadlines are met.

Frequently Asked Questions

Still have questions?